WorkSkills
The WorkSkills Program is a 16 week Integrated Training Program that helps you to develop workplace Essential Skills needed to find employment in the Customer Service field through step by step career planning process. The program focuses on learner strategies rather than the traditional classroom. These strategies help you identify opportunities in the Customer Service Industry. You will develop individual and employment preparation skills that you can apply in the workplace.
Essential Skills Program focuses on
- Reading
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Digital use
- Thinking
- Continuous learning
Steps in the process
- Employability Skills Assessment
- Career Planning/ESPORT, the Essential Skills Portfolio (assessment and planning tool to help you prepare for entry level occupations) - 1 week
- Essential Skills Enhancement (specific skill development in Customer Service, computer training, WHMIS training and First Aid Training) - 8 weeks
- Employment Preparation Skills Training (Introduction to Job Search, Industry Research, Cold Calls and Employment Standards, Resumes, Interview Skills, Mock Practices, Cover Letters and References, Hidden Job Market and Networking, portfolios) - 1 week
- Work Experience Placement - 4 weeks
- Supported Job Search - 2 weeks
- Job Retention Support - 6 months
Throughout the process, you will develop four elements within the Curriculum:
|
Two Themes |
Two Skills |
|
CS - Customer Service |
SD - Skills Development (Essential Skills) |
| EP - Employment Preparation |
ISD - Individual Skills Development (Additional Skills) Customer Service Industry and Culture |
Program Dates
|
April 11, 2016 - July 29, 2016 |
|
July 18, 2016 - November 4, 2016 |
|
October 24, 2016 - February 24, 2017 |
To get started
- Please call us at 403-261-5775 to make an appointment for an information session
- Before you come in, please download and complete the application WorkSkills application form below
